This leading provider of consumer electronics, home appliances and mobile communications, has over 500 employees nationally and is a well known household name in the market place. Work in modern surroundings, for a global leader with easy access to the M4 and M7 with onsite parking.

We are seeking a highly motivated individual to support Customers, Retailers, Service/Spare Parts and internal staff in the Compliance Department.

 As a Technical Officer for Brown Goods, you will be responsible for:

• Providing technical support to customer service staff and ASC's
• Assist with the development and regular provision of technical training
• Carry out quality checks on new and existing products as requested
• Support end users with product issues
• Maintain effective FAQ database for customers
• Act as a technical expert in the complaint escalation process to resolve customer issues

 To be successful in this position, you will have:

• Trade qualifications and experience in providing technical support on brown goods
• Ability to train both internal and external stakeholders
• Ability to read and write technical reports
• Proven ability to troubleshoot (fault finding) problems with brown goods
• Previous experience in providing home servicing for difficult and unusual faults that can't be remotely diagnosed
• Superior customer service skills in an operational environment
• Ability to travel interstate and overseas as required

• A polished telephone manner and listening skills
• To be able to build strong rapport with your customers
• To be self motivated & adaptable in changing situations
• To be computer literate, and have experience in maintaining database records
• Problem solving ability and great time management skills
• And be a great team player

 Work for a Global market leader - an organisation who truly listens to and values their employee's contributions! Apply today!  Email your resume to nancy@activerecruitment.com.au