QBE Insurance is a highly successful international general insurer, and an innovative provider of workers compensation services nationally. We are a growing, financially sound and results-focussed business that enjoys a strong brand presence. We are looking for an Assistant Case Manager to join our team of Case Managers. You will support the management of a portfolio of workers compensation cases, maintenance of claim files, payment of claims and related administrative duties in a timely and cost effective manner. You will work actively and liaise with stakeholders to resolve any issues to ensure a smooth process within prescribed timeframes. To succeed you will have previous experience within a customer facing or client services role, managing difficult customer situations, along with strong administration, organisation, communication and IT literacy skills. You will enjoy managing challenging situations to a satisfying outcome, have a flexible attitude, attention to detail whilst working within a committed, fast-paced and enjoyable team environment. This opportunity would suit applicants with a qualification in allied health, OHS, etc. together with strong administration and/or customer service experience gained within a corporate environment. Full training and on going support with a defined career path is offered to the successful candidate. For additional information please contact Ganga Keshav on 03 9246 2370